Privacy Policy
NIBIT INTERNATIONAL PRIVATE LIMITED ("Salpido", "we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit salpido.in or make a purchase from us.
By using our website, you agree to the collection and use of information in accordance with this policy. We encourage you to read it carefully.
1. Information We Collect
We collect information that you provide directly to us, as well as information collected automatically when you use our website.
1.1 Information You Provide
• Full name and contact details (email address, phone number, shipping address).
• Payment information (processed securely through our payment partners — we do not store card details).
• Account credentials if you create an account on salpido.in.
• Communications you send us including customer support queries, feedback, and reviews.
• Survey responses, promotional contest entries, or preference details you share voluntarily.
1.2 Information Collected Automatically
• IP address, browser type, device type, and operating system.
• Pages visited, time spent on pages, referring URLs, and click patterns.
• Cookie data and session information (see Section 5 for details).
• Location data based on IP address (country/city level, not precise GPS location).
2. How We Use Your Information
We use the information we collect for the following purposes:
• To process and fulfil your orders, including sending order confirmations, shipping updates, and invoices.
• To manage your account and provide customer support.
• To send you transactional communications such as order status updates and delivery notifications.
• To send promotional emails about new products, special offers, and events — only if you have opted in to receive them.
• To improve our website, products, and services based on your feedback and usage behaviour.
• To conduct market research and analyze trends to better understand customer preferences.
• To prevent fraud, monitor for security threats, and ensure compliance with applicable laws.
• To customise your experience on our website based on your browsing history and preferences.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:
• Service Providers: With trusted third-party partners who assist us in operating our website, processing payments, delivering orders, or providing customer support. These parties are obligated to keep your data confidential and use it only for the services they provide to us.
• Logistics Partners: With courier and delivery companies to fulfil your shipment (name, address, and phone number only).
• Payment Gateways: With secure payment processors to complete your transactions. Your card details are handled directly by PCI-DSS compliant payment partners.
• Legal Requirements: If required by law, court order, or governmental authority, we may disclose your information to comply with legal obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. You will be notified before your data is transferred and becomes subject to a different privacy policy.
4. Data Retention
• We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
• Order and transaction records are retained for a minimum of 7 years for accounting and tax compliance under Indian law.
• Account data is retained until you request deletion of your account.
• Marketing preferences and opt-outs are retained indefinitely to ensure we respect your choices.
5. Cookies & Tracking
We use cookies — small text files placed on your device — to enhance your experience on our website. Types of cookies we use:
• Essential Cookies: Required for the website to function (e.g., shopping cart, login session). Cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). Collected data is anonymized.
• Marketing Cookies: Used to serve relevant advertisements and track campaign performance. Enabled only with your consent.
• Preference Cookies: Remember your settings and preferences across visits.
You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website. You can also opt out of Google Analytics by visiting: https://tools.google.com/dlpage/gaoptout
6. Data Security
We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These measures include:
• SSL encryption on all pages of salpido.in (HTTPS).
• Secure, access-controlled servers for storing customer data.
• Payment data processed through PCI-DSS compliant third-party payment gateways.
• Regular security reviews and access controls for our internal team.
While we take every precaution, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
7. Your Rights
As a user of salpido.in, you have the following rights regarding your personal information:
• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, subject to our legal retention obligations.
• Opt-Out: Unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.
• Data Portability: Request your data in a commonly used, machine-readable format where applicable.
To exercise any of these rights, email us at nibit@salpido.com. We will respond within 30 days.
8. Children's Privacy
Our website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such data, we will delete it promptly. Parents or guardians who believe their child has submitted personal information to us should contact us immediately.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their respective privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will notify you via email or a prominent notice on our website. We encourage you to review this page periodically. Continued use of our website after changes constitutes your acceptance of the updated policy.
11. Contact Us
Company: NIBIT INTERNATIONAL PRIVATE LIMITED
Email: nibit@salpido.com
Phone: +91 77367 66603 (Mon–Sat, 10am–6pm IST)
Address: 46/125, Alaprath Square, Kundaythode P.O, Kolathara, Kozhikode – 673655, Kerala, India